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DEAR CUSTOMERS, WE APPRECIATE YOUR SUPPORT AND APOLOGIZE FOR ANY DELAYS IN SHIPPING DUE TO COVID19.
DEAR CUSTOMERS, WE APPRECIATE YOUR SUPPORT AND APOLOGIZE FOR ANY DELAYS IN SHIPPING DUE TO COVID19.

COVID-19 Response

Dear Jera Family, 

First and foremost, my focus has always been on the health of our community, and I hope you are all keeping well. After our move to New York, I faced the challenging decision to postpone relaunch as we navigated our way through the first phase of COVID-19. As you can see on our new website, I used the time to develop a new product and reflect on our core values, to improve our brand as a whole.

I’m thrilled to be resuming orders as of July 2020, and have increased our efforts to maintain our already high standards for hygiene to ensure the safety of our customers. Jera is an independent small business, handmade and packaged by just one individual, me! I pride myself on maintaining sanitary conditions while making products and have implemented strict measures to ensure that I adhere to the guidelines set by the CDC. As a mandatory measure, I will continue to wear a face mask and gloves whenever handling products and ingredients. Before and after production, our workshop is thoroughly cleaned, and our products and supplies are safely stored away to prevent unprotected contact.

I promise to fulfill all orders in a timely manner; however, given the current situation, mail transit delays may occur.

Last but not least, I am always here to address any questions and concerns. Please do not hesitate to reach out via our contact page.

Wishing you all good health,

Josephine